🚨 I can‘t access Illustrator on my IPad Pro

Forum|Forum|10 months ago
May 5, 2025
1 reply
422 views

People, I have a problem:

Imagine you are planning your wedding and creating the visual briefs for all you suppliers with Illustrator on your iPad. And then one day when you want to send those briefs out, you cannot access Illustrator. And your files.

Like I sign in, it thinks about it and sends me back to the "Your trial is over- please get a subscription" page. I clicked "Purchse", I clicked "restore purchse", I turned the iPad off and on again. The only acknoledgement I get is a "You have purchased a subscription already".

How do I get out of this viscous circle, back into Illustrator?

Help

Bug

Monika Gause

Community Expert

Can you access the files with a desktop computer in assets.adobe.com?

S

syybilleAuthor

Participant

Thanks for the quick reply! Love the idea... but I don''t have a desktop computer.

I tried downloading the files from the cloud to my iPad. I can see little thumbnails and click on the three dots to download it. But then the download fails.

I also would really like to access illustrator as I still have to design the menu's.

Anubhav M

Community Manager

Hello @syybille,

Would you mind updating the OS and the Illustrator app to the latest version and checking if it helps?

(https://adobe.ly/4k9xRDk), (https://adobe.ly/4m34sMG)

Also, kindly check if all of your work is synced online (https://adobe.ly/4jHhcXV). If yes, try deleting Illustrator, restarting your device, and then reinstalling the app to check if it helps.

Looking forward to hearing from you.
Anubhav

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