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Participant
September 24, 2026
Question

I can't activate my illustrator cs6 licence on a new device due it being install on broken computer

I can't activate my illustrator cs6 licence on a new device due it being install on broken computer.

My old computer has broken and i wasn't able to deactivate because i can’t even started the windows.

how can i solve this problem? 

    2 replies

    Bill Silbert
    Community Expert
    Community Expert
    September 24, 2026

    You might also want to look at the options offered here: 

     

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    Bill Silbert
    Community Expert
    Community Expert
    September 24, 2026

    CS6 Is no longer supported by Adobe. You can try and contact Adobe directly through the customer support page for help with activation. There are reports, however, that Adobe has not been able to help when the activation limit (2 computers) has been reached.

    On the other hand, if you are now using a new computer with an up to date operating system then that system most likely does not support CS6 anyway. Subscribing to Creative Cloud may be your only option.

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