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Participant
July 3, 2026
Question

I can't change the proportions of my objects (scaling doesn't work like it should)

  • July 3, 2026
  • 2 replies
  • 18 views

I'm sorry, English isn'y my first language. But I assume there's a bug in the latest update. Because I've been having a problem and I just removed the latest version of Illustrator, installed an older version, and the issue is gone.

I can't scale/change the side of objects how I want them to. If I want to exchange only the width, but not the height, for example. So I change the settings for the width, but it automatically scales the height to proportion. I don't want it scaled to proportion, I only want to change what I told Illustrator to change. The chain is unlinked, I did everything right. I let my colleague double check everything as well. We checked and unchecked everything one by one to see if it would make a difference. But I just can't change the width separately from the height (and vise versa). Like I said: the issue was gone when I removed the latest version from Illustrator and installed an older version. Everything works perfects in the older version.

    2 replies

    Abhishek Rao
    Community Manager
    Community Manager
    July 3, 2026

    Hi ​@Jolijn5FBD,

     

    Sorry to hear you're running into this issue. As mentioned by ​@Nataliia_M, this is a known issue, and a bug has already been logged. Our engineering team is actively working on a fix, and I'll be sure to keep this thread updated as soon as I have any news.

    In the meantime, if you could share a screen recording demonstrating the issue in action, it would be very helpful for the ongoing investigation.

     

    Thanks!

    Abhishek

    Participant
    July 3, 2026

    Thank you for your response! In the meantime I’ve been in touch with the Adobe Helpdesk. I installed the latest version again and it worked for about half a minut and stopped working again. Used screen share with the customer service so they saw the issue, we tried a few different things. Eventually the Adobe Helpdesk asked if there happened to be an IOS system update available and there was. So I just did the IOS update, it finished just a few minutes ago and so far it’s still working like it should, so the IOS update seems to have solved the problem for me? But I’m not going to cheer to early, because when I started with the Helpdesk it also worked for a few seconds before it stopped working again. If it stops working again I will record it for you.

    Nataliia_M
    Inspiring
    July 3, 2026

    Hi ​@Jolijn5FBD As far as I know, the team is aware of this bug and working on it. In the meantime, you can vote on User Voice here to support the request:
    https://illustrator.uservoice.com/forums/601447/suggestions/51444100

    Warmly, Nataliia
    Participant
    July 3, 2026

    Thank you for sharing this with me, I gave it my vote :)