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dingdonghello
dingdonghello
Participant
September 16, 2018
Answered

I can't create a new file in Illustrator CC 2018

  • September 16, 2018
  • 2 replies
  • 2380 views

I recently downloaded Illustrator CC 2018 and have not been able to create a new file since with the new version of Illustrator. I can open old files without any problems. But when I want to open a new file (⌘ N) the window opens and when I then click "OK" nothing happens.

    This topic has been closed for replies.
    Correct answer dingdonghello

    Der application frame ist Fenster > Anwendungsrahmen.

    Beim Zurücksetzen der Voreinstellungen werden alle Presets neu geschrieben. Das geht mit Cmd+Alt+Shift drücken beim Starten von Illustrator. Es gibt noch eine schonende Methode, aber wenn das eine frische Installation ist, dann sollte ohnehin nichts vorhanden sein, was man eventuell behalten möchte. Oder ist da irgendwas von früher? Was selbst installiertes?

    Datei > Neu aus Vorlage - geht das?


    Jetzt hats geklappt!

    Cmd+Alt+Shift gedrückt halten beim Anklicken von Illustrator, dann auf neu erstellen und es erschien endlich ein neues Dokument.

    Danke!

    2 replies

    R
    realme31613747fnqs
    Participant
    August 11, 2023

    I can't create a new file in Illustrator CC 2021 - Adobe Support Community - 10118257Solved: I recently downloaded Illustrator CC 2018 and have not been able to create a new file

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    September 16, 2018

    Which system is it?

    "Nothing happens" means: the New file window doesn't react?

    Try hitting the return or enter key a few times, click on OK again - does that help? Just cancel it and then try File > New again?

    dingdonghello
    dingdonghelloAuthor
    Participant
    September 16, 2018

    My sistem is Mac OS High Sierra

    Nothing happens means: the the new file window closes but no new file appears.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    September 16, 2018

    Is your workspace set up with the application frame? If not, can you please try that?

    Also: after closing the new file dialog, is there an entry at the end of the "Window" menu? Trying to find out if Illustrator doesn't create a file at all or if the window is just hidden somewhere.

    I suppose you have already tried to just do File > New a second time after it doesn't succeed?

    And some general things:

    When was the last time you restarted the computer?

    Did you already reset the preferences?

    Any issues when installing?

    Can you create a new file from template?

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