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Wafa2559254327op
Participant
August 10, 2022
Question

I can't export an .ai file

  • August 10, 2022
  • 3 replies
  • 575 views

Hello, I have a problem. Whenever I finish a work and start the process of saving and exporting in ai format, the program shows a notification that there is a problem in Illustrator and it must be closed. It does not save the work for me completely and does not issue it either.

This topic has been closed for replies.

3 replies

Met1
Met1
Legend
August 10, 2022

Did you just update?

If so you could try this:-

https://community.adobe.com/t5/illustrator-discussions/illustrator-2022-keeps-crashing-constantly-v26-4-1-progress-processing-bar/m-p/13125555#M332005

If  that doesn't work step back to previous version 'til they get it sorted.

W
Wafa2559254327opAuthor
Participant
August 12, 2022

I downloaded the previous version 2020 and the problem is still unfortunately

 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 10, 2022

Hello @Wafa2559254327op,

 

Sorry to hear about this experience. As pointed out by Mylenium, we will need more info about this to investigate further. Would you mind sharing a few more details like:

  • The exact version of the OS and Illustrator
  • Are you experiencing this problem with other files as well?
  • Where are you saving the file to? If it's on an external drive/network storage/cloud-synced folder, kindly try saving directly to your internal hard drive and check if it helps.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

W
Wafa2559254327opAuthor
Participant
August 12, 2022

I wrote to you about this problem, but unfortunately I have not received a response from you so far. I don't know why

 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 17, 2022

Hello @Wafa2559254327op,

 

Thanks for getting back, and sorry for the late response. I would request you try running Illustrator under a different administrator account and check if it helps.

 

Also, try reinstalling the Microsoft Visual C++ Redistributable and updating the GPU drivers, and share your observations.

 

Looking forward to your response.

 

Regards.

Mylenium
Mylenium
Legend
August 10, 2022

Without any system info and specific details about your document and its contents we can't realyl tel lyou anything. You have to provide more and better info.

 

Mylenium

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Wafa2559254327opAuthor
Participant
August 12, 2022

It was a program with the latest version and this problem appeared to me, so I changed it to the 2020 version, maybe it will work again, but there is no use, I can never save

 

ELECTROHERMIT
ELECTROHERMIT
Inspiring
August 17, 2022

I had a similar issue and forgot that I had a bottom most layer, a giant single square of one color that was maximum size possible, beyond the art board. This would cause error messages when saving or trying to export. You could try deleting layers one by one and see if you have a problem layer. 

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