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Viet Nam374548677ap4
Participant
May 17, 2024
Question

I can't open .eps file on the illustration

  • May 17, 2024
  • 2 replies
  • 211 views

I can't open the .eps file on the illustration,

I used illustration CS5, and I received the .eps file from my friend, when I clicked to open the .eps file, I saw the warning "can't open the illustration. Could not complete the requested operation."

Could you help me with this case.

Thank You.

 

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    This topic has been closed for replies.

    2 replies

    B
    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    May 17, 2024

    Do you know what application your friend used to export the EPS file?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 17, 2024

    And your friend cannot save an AI file for version CS5?

    Why does this need to be an EPS and what's inside? text, gradients, patterns, brushes?

    Is there an AI file embedded in the EPS?

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 17, 2024

    Hello @Viet Nam374548677ap4,

    Thanks for reaching out. Would you mind asking to save the file for CS5 compatibility, as Monika suggested, and then opening it to check if it helps? Alternatively, share a public link to the file here or via DM after uploading it to Dropbox/Google Drive/etc. so we can check it on our end.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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