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elizabetha50729878
elizabetha50729878
Participant
August 10, 2022
Answered

I can't open Illustrator, Photoshop or InDesign since I updated my OS to Monterey

  • August 10, 2022
  • 4 replies
  • 242 views

Hi all,

I'm not sure what else to do, so I'm coming here for help. Here's what I've done to try and resolve the issue, but no luck yet.

- Updated the apps to the latest version

- Restarted my computer

- Uninstalled and reinstalled each app

- Used the Adobe cleaner tool uninstall and clean things up, then reinstalled

- cleared my caches

Yesterday, I spent 1.5 hours on the phone with someone from Adobe CC, and he was unable to figure out what was going on. He said he would call me back today, but no call yet. Here's what he tried:

 

- using the Adobe cleaner tool again

- used the activity monitor to try and figure out if something was running in the background and messing it up, this was inconclusive

- cleared any malfunctioning fonts from Fontbook

- installed older versions of the apps, which had the same issue

I really need to get this figured out necause i"ve got prjects on the go that require these programs! Any help would be much appreciated.

Beth

 

This topic has been closed for replies.
Correct answer Anubhav M

Hello @elizabetha50729878,

 

Sorry to hear about this experience. I would request you try running Illustrator under the root user account and share your observations.

 

If the issue persists, kindly share the download link to your computer's System Report after uploading it to Creative Cloud, Dropbox, or a similar service.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

4 replies

Met1
Met1
Legend
August 11, 2022

Try creating a new user and install into that.

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
August 11, 2022

Hello @elizabetha50729878,

 

Sorry to hear about this experience. I would request you try running Illustrator under the root user account and share your observations.

 

If the issue persists, kindly share the download link to your computer's System Report after uploading it to Creative Cloud, Dropbox, or a similar service.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
August 11, 2022

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
August 11, 2022

What happens?

Do you get an error message?

    elizabetha50729878
    elizabetha50729878Author
    Participant
    August 11, 2022

    No error message.

    They start the opening process and then become unresponsive. Sometimes I have to forec them to quit, sometimes they just crash and quite themselves and other time it causes my whole computer to restart.

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