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DanielJamieWilliams
DanielJamieWilliams
Participant
June 28, 2017
Answered

I Can't Press Alt + Shift At The Same Time

  • June 28, 2017
  • 1 reply
  • 1046 views

Hi,

I'm using Illustrator 21.1.0 on an iMac and recently Illustrator has stopped letting me press Alt + Shift at the same time. I'm trying to duplicate an object and drag it in a straight line in a quick motion - something I do often - but it doesn't work. I can only use one or the other.

Other multiple key presses do work but not this combination.

I have tried changing the keyboard - all keyboards on my computer do this.

I've tried going to a previous version of Illustrator, updating again and completely uninstalling and reinstalling AI - no luck.

Any idea what could be happening or how I could fix it?

Thanks

This topic has been closed for replies.
Correct answer Monika Gause

Has been introduced with the recent Wacom update.

You could try and contact Wacom about it and then they might help you uninstalling all the old stuff.

You could also try if installing the older driver works.

1 reply

DanielJamieWilliams
DanielJamieWilliamsAuthor
Participant
June 28, 2017

Update:

I've realised this only happens when I'm using a Wacom, not a mouse. Mouse works okay but I don't use a mouse to design.

I've tried two different Wacoms and neither work.

Bill Silbert
Community Expert
Bill SilbertCommunity Expert
Community Expert
June 28, 2017

Have you tried deleting your Illustrator preferences?

https://forums.adobe.com/thread/526990

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