I can't save to creative cloud

Hi @Genevieve McGechie,

We are sorry for the trouble. In addition to Ton & Monika's suggestion, you may manually drag & drop the Ai document in the Creative Cloud Desktop app under the File section > Your Files. By doing this, it will get converted to an Illustrator Cloud Document and will have all the functionality of a Cloud document.

If this doesn't work, would you mind sharing a couple of details like:

• The exact version of OS,  Illustrator & Creative Cloud Desktop app.
• Is the issue related to this specific document? If yes, would you mind sharing this document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/creative-cloud/help/share.html) and share the download link here or via DM with me.

We will be looking forward to your response.

Thanks & Regards,

Anshul Saini

Hi. Maybe these links can be helpful:

• https://helpx.adobe.com/illustrator/how-to/access-edit-cloud-documents.html
• https://helpx.adobe.com/illustrator/using/cloud-documents.html

But when I click save or save as and try to save it, it won't let me.

By @Genevieve McGechie

Exactly what are you doing step by step?

Select "Save as" from the menu?

Did you try to save it first locally and than a Save As as a cloud version?