Skip to main content
Z
Zoom_in_out_mac_pro
Participant
September 11, 2014
Answered

I can't zoom in/out using my touch pad on macbook pro. I need help...

  • September 11, 2014
  • 3 replies
  • 94418 views

I have a macbook pro and I have the latest update on illustrator. Until today, I have never had a problem with zooming in/out using my touch pad. Please advise, I understand that this was an issue once before approximately a year ago. Thank you.

Erik

    This topic has been closed for replies.
    Correct answer Violet Why

    Hello!

     

    I have also had this issue on my MacBook since the update. Restarting is always a solid option but can be time consuming.

    I have recently found a little work around though.

     

    In the touchbar on your macbook, select the presentation mode icon, in presentation mode you are able to zoom in/out, do either of these to assure the artboard is no longer in the same position. Then simply exit presentation mode! Problem should be fixed!

    3 replies

    Violet Why
    Violet WhyCorrect answer
    Participant
    August 22, 2023

    Hello!

     

    I have also had this issue on my MacBook since the update. Restarting is always a solid option but can be time consuming.

    I have recently found a little work around though.

     

    In the touchbar on your macbook, select the presentation mode icon, in presentation mode you are able to zoom in/out, do either of these to assure the artboard is no longer in the same position. Then simply exit presentation mode! Problem should be fixed!

      A
      Alex Fid
      Participant
      July 18, 2018

      I've been having the same problem here...

      I use Illustrator every day in my work, and each day its different. Somedays it works fine, others stop working. Sadly the second its happening more than the first.

      Im using a macbook pro 15 - Sierra 10.12.6. And Illustrator 22.1.

      I use a Wacom table, don't know if that influences in anything.

      Please help!

      Thanks!

        hannak28253123
        hannak28253123
        Participant
        June 4, 2020
        Yes, this started happening to me too after I got my Wacom table. Now, when I want to use Illustrator or InDesign without the drawing pad, the pinching zoom only works sometimes. Can it be that the Wacom table is confusing the settings? Does anybody understand the root of the problem?
        geo3071
        geo3071
        Participant
        August 16, 2020

        I found it happening after I started using my Huion drawing tablet.  If I unplug the tablet's USB when not in use, then I don't have the problem with the pinch zoom.  If I leave the USB plugged into my computer, then the pinch zoom stops working.  Hope this helps.

        Nikhil R Gupta
        Community Manager
        Nikhil R GuptaCommunity Manager
        Community Manager
        September 11, 2014

        Hi,

        It could be the reason of corrupted preferences or may be the update . You did not mention which version of Illustrator you are using. You can try trashing the preferences of Illustrator.

        Recreating preferences:

        Open Finder and on the top Left you will see option Go.

        Click on Go and Go to Folder and type "~/Library" without the quotation marks.

        Click on the "Go" button to reveal your "Library" folder and locate the "Preferences" folder that contains your Illustrator settings folder.

        Rename Illustrator settings folder to old Illustrator settings.


        ** Path for preferences folder:

        /Users/<youruserprofilename>/Library/Preferences/Adobe Illustrator (version) Settings

        Useful link:

        Access hidden user library files | Mac OS 10.7 and later

        Also you can try these links which talks about updates:

        Re: Illustrator CC - Trackpad alt+scrolling doesn't work.

        Re: What happened to Zoom in CC?

        Thanks,

        Nikhil Gupta

        Z
        Zoom_in_out_mac_proAuthor
        Participant
        September 11, 2014

        I just fixed it thank you! All I did was restart my computer.. must of been a Mac thing.

        Sent from my iPhone

        Nikhil R Gupta
        Community Manager
        Nikhil R GuptaCommunity Manager
        Community Manager
        September 11, 2014

        Hi,

        Good to know that the issue is resolved. May be after the update the restart was pending.

        Thanks,

        Nikhil Gupta.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices