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Patricia34196985qs1t
Known Participant
May 5, 2024
Question

I dont have access to one of my documents in illustrator

  • May 5, 2024
  • 1 reply
  • 229 views

have a file in illustrator that wont open says I don't have access its telling me to contact owner. Says because of account im logged in to. Wont even let me delete it

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1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
May 6, 2024

Are you using multiple accounts?

e.g. at your employer or school?

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
May 8, 2024

Hello @Patricia34196985qs1t,

Thanks for reaching out. Would you mind trying to sign out of your Adobe apps and then signing back in as a personal account, as Monika suggested, to see if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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