I dont have access to one of my documents in illustrator

Forum|Forum|2 years ago
May 5, 2024
1 reply
230 views

have a file in illustrator that wont open says I don't have access its telling me to contact owner. Says because of account im logged in to. Wont even let me delete it

This topic has been closed for replies.

Monika Gause

Community Expert

Are you using multiple accounts?

e.g. at your employer or school?

Anubhav M

Community Manager

Hello @Patricia34196985qs1t,

Thanks for reaching out. Would you mind trying to sign out of your Adobe apps and then signing back in as a personal account, as Monika suggested, to see if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.