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M
marshad70042270
Participating Frequently
February 2, 2025
Question

I have a 23 Apple M2 Ultra. Recent Illustrator Upgrade runs out of ram immediately on opening files.

  • February 2, 2025
  • 2 replies
  • 1633 views

My workflow has now completely come to a stop. I have tried everything from uninstalling/reinstalling illustrator. Resetting all preferences. Purging all discs, running the app with nothing in the background, and Illustrator runs out of ram immediately when performing simple tasks. I'm beyond frustrated and mad.

2 replies

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
February 2, 2025

Which system is installed?

 

I have a 2023 M2 Mac Studio and it works like a Swiss watch.

M
marshad70042270Author
Participating Frequently
February 2, 2025

That must be nice. Sonoma 14.5 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
February 2, 2025

Mine is Sonoma 14.6

 

There have been a lot of issues with Sonoma and Illustrator when Sonoma was new. Is there any reason you are still on 14.5? I'm also very careful with updating the operating system, but Sonoma should now be well tested.

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
February 2, 2025

It does not solve your problem with the recent version, but if there was a previous version that worked (and it is still available), you can install that to be able to work (you can have multiple versionsion installed).

https://helpx.adobe.com/download-install/using/install-previous-version.html

 

M
marshad70042270Author
Participating Frequently
February 2, 2025

I already reinstalled 28.7.4. and there is no change. Do I need to go back even further? I used to work with these files on my 2019 macbook pro with a little bit of lag but no major problem. 

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
February 2, 2025

Do you have other apps/utilities running at the same time. Just to test, try running Illustrator in safe mode:

https://support.apple.com/en-gb/guide/mac-help/mh21245/mac#:~:text=A%20Mac%20is%20completely%20shut,click%20Continue%20in%20Safe%20Mode.

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