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Known Participant
August 4, 2022
Answered

I have a problem that can't be fixed, can I try to send you a copy of what I'm trying to do.

  • August 4, 2022
  • 2 replies
  • 250 views

I guess I don't know how to do that...something has frozen my Illustrator page and I don't know what to do..

I'll be back as soon as I figure this out...

 

This topic has been closed for replies.
Correct answer marliton

Hi. Please check if this information is helpful for you: https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html

 

2 replies

Community Manager
August 4, 2022

Hello @kercheval,

 

Sorry to hear about this experience. I hope the suggestions shared by Marliton helped resolve the problem. If not, kindly try running Illustrator under a different administrator account (Windows) or the root user account (macOS) and check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

marliton
Community Expert
marlitonCommunity ExpertCorrect answer
Community Expert
August 4, 2022

Hi. Please check if this information is helpful for you: https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html

 

Marlon Ceballos