I have a problem that can't be fixed, can I try to send you a copy of what I'm trying to do.

Forum|Forum|3 years ago
August 4, 2022
2 replies
250 views

I guess I don't know how to do that...something has frozen my Illustrator page and I don't know what to do..

I'll be back as soon as I figure this out...

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Correct answer marliton

Hi. Please check if this information is helpful for you: https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html

A

Anubhav M

Community Manager

Hello @kercheval,

Sorry to hear about this experience. I hope the suggestions shared by Marliton helped resolve the problem. If not, kindly try running Illustrator under a different administrator account (Windows) or the root user account (macOS) and check if it helps.

Looking forward to your response.

Thanks,

Anubhav