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TerryB12
Participant
June 17, 2026
Question

I have a white box showing on image but doesn't show on a PDF proof only when open in AI , client that sent file doesn't see it

  • June 17, 2026
  • 4 replies
  • 28 views

white box shows when open in AI and cant get rid of it , does not show on PDF proof or does not show on clients computer that sent me the file please help

    4 replies

    Community Expert
    June 17, 2026

    Hopefully the device or RIP application doing the final print work has an Adobe certified PDF Print Engine. Otherwise those boxes that are visible in Outline View may show up as faint discolored boxes in the actual print output. Some call it yucky discolored box syndrome.

    TerryB12
    TerryB12Author
    Participant
    June 17, 2026

    preview on cpu , cleared it 

    TerryB12
    TerryB12Author
    Participant
    June 17, 2026

    Doug thanks for your reply , I'm using latest version, funny thing is I opened and use this file in the past and it wasn't there,  I'll dive in and investigate hate when clients send a mess thanks

    Doug A Roberts
    Community Expert
    Community Expert
    June 17, 2026

    I don’t see it either. Which version of Illustrator are you using?

     

    There are a lot of nested clipping masks in the file though, including some that correspond to your white box. Try removing some: