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Participant
August 29, 2026
Question

I have downloaded an icon set as EPS/SVG in Adobe Stock (#2083553118) to open in Illustrator, but when I open it, it's an image, not an editable vector file.

  • August 29, 2026
  • 7 replies
  • 24 views

Hello,

I am working in Illustrator and downloaded an icon set (#2083553118) from Adobe Stock. When prompted to download it as a JPG or EPS/SVG vector file for Illustrator, I chose the vector file. 

However, when I open the file in Illustrator, the icon set is an image, not an editable vector file. 

I don’t want to trace the image, as the results are often not as good as the original.

Is this normal? If not, how can I fix it?

Thanks.

    7 replies

    Monika Gause
    Community Expert
    Community Expert
    August 29, 2026

    I have now licensed that image and downloaded the AI/EPS version and it’s indeed a raster image. I’m going to report this file.

     

    You can find it here: 

     

    You should probably add your complaint there so they can contact you for a refund.

    Participant
    August 29, 2026

    Thanks so much, Monika. I’ve never done a complaint before, so I don’t know how to do that. Would you mind guiding me, please?

    Monika Gause
    Community Expert
    Community Expert
    August 29, 2026

    All you need to do is post to the forum “Stock” that I have linked. Post it as a bug and of course link the file.

    I think you can now just post a reply into that thread. And please check out Nancy’d reply. She has tagged Contributor1, which you should do as well in a complaint. This is only my second complaint :-)

    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    August 29, 2026

    The art says it is vector, but it also lists it as “AI/EPS and JPEG”. 

    JPEG is not vector, it’s raster (or pixels). So it is either mixed with some vector and some raster--or the creator doesn’t know the difference. 

    (EPS, AI, and PDF can be a mix of vector and raster.)

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Ton Frederiks
    Community Expert
    Community Expert
    August 29, 2026

    What is the extension of the file that you open in Illustrator?

    Participant
    August 29, 2026

    Hey, Ton

    Thanks for your help. The file that I downloaded is an .ai file, but when I open it, it has the icon set inserted as an image. See attached.

    Monika Gause
    Community Expert
    Community Expert
    August 29, 2026

    Did you open it or place it into an already open file?

    Can you show how it looks in your document and in the Layers panel?

     

    If in doubt, go to File > Open in Illustrator and select the file in the File explorer.