Skip to main content
KenMafli
KenMafli
Inspiring
May 31, 2023
Answered

I'm unable to initialize my library

  • May 31, 2023
  • 2 replies
  • 592 views

Hello,

 

I've been unable to initialize my library in AI for the last week. I've followed all the steps in this article with no luck:

 

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html

 

I have a Macbook Pro, macOS: 13.1 (22C65).

Anyone else encounter this issue lately?

This topic has been closed for replies.
Correct answer KenMafli

Hey Mike, While reinstalling the library didn't work (the reinstall libraries dmg seems to be corrupt for Mac), it made me think I should uninstall and reinstall Creative Cloud — and that did the trick! I appreciate you helping me think it through!

2 replies

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
June 1, 2023

I did and numerous attempts of flushing the cache files in prefs did not work. Happned after upgrading to Moterey. I restarted my OS and that resolved the issues.

 

You can also resintall the library

KenMafli
KenMafliAuthorCorrect answer
Inspiring
June 1, 2023

Hey Mike, While reinstalling the library didn't work (the reinstall libraries dmg seems to be corrupt for Mac), it made me think I should uninstall and reinstall Creative Cloud — and that did the trick! I appreciate you helping me think it through!

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
June 9, 2023

Glad you got this resolved, for my part you are welcome.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 31, 2023

<moved from cc services>

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices