I updated my iMac now my paper/output box is blank on my printer, only out of illustrator

Forum|Forum|2 years ago
March 3, 2023
2 replies
867 views

I updated my iMac to the latest version and now when I try to select paper/output the box is blank. I can't change the setting of my paper from bond to cardstock. It's just blank. Anyone have any suggestions. It comes up from everything but Illustrator. I'm using version 25.4.1.

Print and publish

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A

Anubhav M

Community Manager

Hello @lauray80420433,

We understand that encountering technical issues can be frustrating. Would you mind trying to update Illustrator to the latest version (https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html) to check if it helps resolve the problem?

Also, are you able to change the printer settings when trying to print from another application? If yes, kindly try manually deleting Illustrator's preferences and share your observations:

• Close all Adobe applications.
• Go to the following locations
• ~/Library/Caches
• ~/Library/Application Support/Adobe
• ~/Library/Preferences
• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 27 Settings.old
• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

We appreciate your time and effort in helping us resolve this issue.

Looking forward to your response.

Thanks,

Anubhav

lauray80420433Author

Participating Frequently

I have installed the latest Illustrator version, that is what I thought the problem was, but it still does it. Yes any other page I print from gives me all the options I need. I currently cannot print out of my bypass, which is 90% of my print jobs I do.

I will try this later today. I'm trying to get some orders done for my Etsy shop. Thank You I will do my best. This is all foreign to me. I will attach a photo of what it should look like and what I get in illustrator.