After uploading a file in the adobe cloud, I needed to download it again to make a few changes. After downloading it, I can't seem to be able to open it anymore. I've tried changing the file's name and copying & pasting in different folders, but it hasn't worked. Does anyone know how to solve this?
TIA!
Hello GracyS,
Sorry to hear about this experience. Working on files saved on an external/network drive or a cloud-synced folder is not recommended and can cause problems such as the file getting corrupted. The ideal way to access your work across multiple devices is to save it as a Cloud Document.
It might be possible that the file can no longer be repaired. Would you mind sharing a download link to the file here or via DM so we can check it on our end? Although we cannot guarantee a successful recovery, we will try our best to do so.
Looking forward to your response.
Thanks,
Anubhav
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