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Participant
October 2, 2024
Question

iki gün önce her ıllustratoru her başlattığımda böyle bir sekmeyle karşılaşıyorum nedir?

  • October 2, 2024
  • 2 replies
  • 376 views

 

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2 replies

Anshul_Saini
Community Manager
Community Manager
October 2, 2024

Hello @Mercanlar3,

I am sorry to hear about your experience. Would you mind sharing some more information to be able to help you with this scenario:


Would you mind sharing a couple of log files:

 

1. AiSniffer file:

- Close all Adobe applications.

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: 

%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 28 Settings\en_US\x64\

 

2. For the System Report, kindly follow these steps:

- Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window

- Type "msinfo32" in the Open field and left-click OK

- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)

- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

 

Please upload the files to Google Drive/Dropbox/etc. and share a public link here or via DM so that we can investigate this further.

 

Looking forward to hearing from you.

 

Best,

Anshul Saini

Monika Gause
Community Expert
Community Expert
October 2, 2024

Please write down the text of the alert so we can use translation on it.

Participant
October 3, 2024

sistem uyumsuzluk raporu

video NVIDIA GeForce RTX 4050 Laptop GPU Desteklenmeyen video sürücüsü

Monika Gause
Community Expert
Community Expert
October 3, 2024

Illustrator does not work with Gaming drivers. Can you install a Studio driver for the card?

 

And also: please check out what Anshul wrote.