illustartor is not working

Forum|Forum|7 years ago
November 7, 2018
2 replies
188 views

I have had downloaded the illustrator and took the one year plan but now when I opens the program is says that my subscription has ended , so what should I do? help me please

This topic has been closed for replies.

M

mike92720724

Participant

Pretty much the same problem. Have had subscription since Oct. 2013. When I try to open AI, it gives me a popup wanting me to license the software and provide a (non-existent) serial number.

Have been on hold with Tech Support for 2 hours 23 minutes; they obviously have no ****s to give, since they charged our chard for this month already.

Monika Gause

Community Expert

mike92720724 schrieb
Pretty much the same problem. Have had subscription since Oct. 2013. When I try to open AI, it gives me a popup wanting me to license the software and provide a (non-existent) serial number.
Have been on hold with Tech Support for 2 hours 23 minutes; they obviously have no ****s to give, since they charged our chard for this month already.

Please can you create your own thread?

Thank you.

Please provide your system and Illustrator version and an exact description of what's happening and since when.

Screenshots help as well.

What kind of license are you on?

But please create a new thread first. Thank you.