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Phil Vas
Participant
March 10, 2023
Answered

Illustrator 100% CPU

  • March 10, 2023
  • 6 replies
  • 8311 views

Hi everyone, I have a 2014 iMac and after the last illustrator update is very slow and fan keeps switching on. On the activity monitor something called Adobe Illustrator Web Content takes 100% CPU! I installed and reinstalled the app, removed and reset preferences, nothing works. Does anyone know what Illustrator Web Content is and why it takes 100% of CPU? Can it be disabled or deleted?

Thanks!

    Correct answer Phil Vas

    Solved the problem by uninstalling the latest version and installing  previous version. Now it works fine!

    6 replies

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    davidl72327298
    Known Participant
    May 25, 2023

    I do experience the same problem. Adobe Illustrator Web Content running wild with no files open. Can kill the process with no impact on my work at all, but super annoying to always have to open the activity monitor to quiet the fans going wild.

    MacOS 10.15.7
    Macbook Pro 2017 /     Radeon Pro 560 4 GB

    And I find it troubling, that keving stohlmeyer is telling everyone that this is NOT a bug, should be more careful in his wording, while being an “expert”. It is clearly a bug, because the software can be installed, no warnings are displayed reagarding gpu performance and every single option connected to this is available. So please uncheck the “correct” answers as such, they are misleading, it's a bug!

    And hey Adobe, why do I have to register on a third plattform to push bug-fixing solutions? Get a grip!

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    May 24, 2023

    Hi All, @Stackola @nou.lionandchild @blastman2013 @brananan 

     

    We apologize for the inconvenience. Our product team is aware of this and is currently working on a solution. To receive updates regarding the progress of the resolution, would you please upvote the UserVoice (https://illustrator.uservoice.com/forums/601447/suggestions/46598113) and add your comments? Additionally, we have identified that this issue is occurring with macOS Catalina, and updating the macOS Big Sur or above may fix the issue.

     

    Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

     

    Best,
    Anshul Saini

      Stackola
      Stackola
      Inspiring
      May 19, 2023

      Do you have multiple displays?

      N
      nou.lionandchild
      Participating Frequently
      May 20, 2023
      No, built in screen on a laptop or a single display on Mini.
      Stackola
      Stackola
      Inspiring
      May 22, 2023

      For a while I thought it was about disconnecting the external screen, because I see something about the screen in the logs, but I see it's not. I just open any file and the process starts

      Stackola
      Stackola
      Inspiring
      May 18, 2023

      Same with Catalina and  27.5

      And I'm sitting on catalina ...only because Illustrator runs much faster... 🙂 

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      March 10, 2023

      Hi @Phil Vas your issue could be your GPU is outdated so the application could be relying completely on CPU to render graphics.

      On the "high-end" 2014 iMacs came with a Radeon R9 M295X GPU which clocks in at 750 ops/sec.

      Current recommended minimums are 2,000 ops/sec.

      You can try resolving the CPU usage with the suggestions on this page:

      https://helpx.adobe.com/x-productkb/global/high_cpu_usage_cephtmlengine.html

      But there comes a point with a 9 year old machine that you have to make a hard choice - stay on the last stable/compatible version of the software and not upgrade or purchase newer equipment that is able to effectively run current software.

        P
        Phil VasAuthor
        Participant
        March 11, 2023

        Yes thats right! Solved the problem by uninstalling the latest version and installing a previous version. Now it works fine!

         

        Thanks!

        bethg8261858
        bethg8261858
        Participant
        March 10, 2023

        I'm having a similar issue with a 2016 MacBook Pro. It's not slow, but the fan is running constantly and I'm also seeing "Adobe Illustrator Web Content" in my activity monitor. Would love to find a solution...

        Thanks!

        P
        Phil VasAuthorCorrect answer
        Participant
        March 11, 2023

        Solved the problem by uninstalling the latest version and installing  previous version. Now it works fine!

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