Illustrator 2017 unexpected error when saving

Forum|Forum|9 years ago
November 3, 2016
16 replies
12350 views

I am getting an unexpected error dialog when I try to save a file in Illustrator 2017. It seems to happen after I add a few layers and use the pen tool. I had to roll back to the previous version and that works fine. Wondering if anybody else has had the same challenge. On a win 10 surface.

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Correct answer tomverre

Confirmed: All layers unlocked and visible.

Add one more relieved designer to the list.

Thanks all.

Show previous replies

TomDeja

Participant

I'm having the same issue, though not with every file, and I can't figure out the common denominator of the files it happens with. The only way to get the file to save once I get the "Unexpected Error" message is to show all layers as well. I hope this is fixed soon.

nicki16751488

Participant

I'm having a similar issue. I'll be working on an illustration, and Illustrator quits suddenly. The recovered file comes up when I restart it, but I can't save over the old file, nor rename it as a new file. Keeps giving me the "unexpected error" notification.

nicki16751488

Participant

Just found out, it will save, but ONLY if ALL my layers are UNlocked.

This is just silly.

B

beatricew94319064

Participant

i found the same workaround : all layers must be displayed and unlocked to be able to save the file....

alexa55278839

Participant

alexa55278839

Participant

What a waste of time! Who will pay me when I cannot use Adobe Illustrator? I just cannot work. It does not save files after update. FIX ASAP.

weng chioc95786925

Participant

I'm having the same problem, right after I upgraded to 2017 version. This must be a bug imo.

It happens to some of my files. Strangely when the files have locked layers, the files won't save. But when I unlock all of the layers, the files can be saved successfully.