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LorenzoCK
LorenzoCK
Participant
January 21, 2017
Answered

Illustrator 2017 won't launch

  • January 21, 2017
  • 2 replies
  • 2205 views

Hello, I've been having some trouble with launching Illustrator 2017 after the update. For the past two days, every time I try to open it through Creative Cloud, it starts loading and then crashes. The splash screen stays up until I click on it, which is when it turns black and the "Illustrator 2017 is not responding" pop up comes on.

After a few tries, it entered diagnostic mode, which solved nothing because it crashes verifying several fonts (a different one every time I launch). It is currently on Diagnostic 44, I've reinstalled it 5 times and tried everything on the troubleshooting section. Also none of the fixes I've found searching this forum worked.

Is there a way to roll back to another more stable version, or a fix for this problem?

Some more info:

Windows 7 Professional 64 bit

AMD FX-6300 Processor

16 GB RAM

Nvidia GTX 660 Ti 3GB

Recently updated the Bios and some drivers from the motherboard and processor, but Illustrator wasn't working then. All other Adobe Software are working properly (PS, Indesign, AE, Premiere, Acrobat...)

    This topic has been closed for replies.
    Correct answer LorenzoCK

    Ok, so I decided to try some more stuff and it is now working.

    What apparently solved the problem was uninstalling Creative Cloud, reinstalling it, uninstalling Illustrator and not keeping the preferences, then reinstalling it.

    Not sure if it will fix for anyone else but it worked for me.

    2 replies

    TalyasTouch
    TalyasTouch
    Participating Frequently
    March 29, 2017

    What worked for me in the end was removing the Astute plugins, restarting and reopening Illustrator, then replacing the plugins one by one and quitting & reopening each time. Took a while, but the problem seems solved.

    LorenzoCK
    LorenzoCKAuthorCorrect answer
    Participant
    January 27, 2017

    Ok, so I decided to try some more stuff and it is now working.

    What apparently solved the problem was uninstalling Creative Cloud, reinstalling it, uninstalling Illustrator and not keeping the preferences, then reinstalling it.

    Not sure if it will fix for anyone else but it worked for me.

    TalyasTouch
    TalyasTouch
    Participating Frequently
    March 21, 2017

    I tried that too, but for me it did not work.

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