Skip to main content
Inspiring
March 28, 2019
Question

Illustrator 2018 clipping mask looks different on different work stations

  • March 28, 2019
  • 4 replies
  • 518 views

Hello!

I'm opening a file that looks like this on my workstation (Mac Pro late 2013 running Mojave 10.14):

When my co-worker opens it on her workstation (Mac Pro late 2013 running El Capitan 10.11.6), she gets this (which I believe is actually the intended effect):

This isn't just a difference in viewing options--we're both set to Overprint Preview, and we're both running Illustrator 2018 (22.1).  When I output the file to our wide-format printer, I get the top result--when she does, she gets the bottom result.

It's almost as if a clipping is being ignored on my workstation--all that messy stuff is most likely supposed to be inside the outlined copy.  My supervisor's Mac Pro is running Sierra (not sure which number and he's gone for the day), and he gets what I get--the top result, which I believe is incorrect.

I've gone through the Preferences panes and can't find anything that might relate to this.

Does anyone have any thoughts on this?  Thanks in advance!

This topic has been closed for replies.

4 replies

Inspiring
May 15, 2019

Is there a way I can attach the file, or upload it to somewhere that you can look at it?

And by the way, sorry for the delay in responding--my notifications must not be going to my email.

Larry G. Schneider
Community Expert
Community Expert
May 16, 2019

You can use a file sharing site like Dropbox or similar and share the link here.

Inspiring
May 15, 2019

Eric--nothing in the links panel.  I'm not sure how to check plugins, but nothing appears out of the ordinary.

Monika--View > Preview on CPU didn't make a difference.

Monika Gause
Community Expert
Community Expert
May 15, 2019

Without seeing the file or at least the relevant panels (layers, appearances, transparency ...), we can only guess. That won't get us anywhere. So please post details.

Monika Gause
Community Expert
Community Expert
April 1, 2019

Can you try View > Preview on CPU?

Eric Dumas
Community Expert
Community Expert
March 29, 2019

Hi,

I would check the links panel to see if an additional resources is not loading, second I would check if a plugin was not installed to explain why some details are missing.