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Ill Ustrator
Ill Ustrator
Participant
November 13, 2017
Answered

Illustrator 2018 Crashes when working with envelope warp

  • November 13, 2017
  • 2 replies
  • 1052 views

Scenario: Every time I try to edit the content or release an envelope warp ILL 2018 crashes. I own an older version (Ill 5.1) which does these functions without any problems on he exact same graphics. What is wrong here? Can I change settings somewhere that I have missed. I have a deadline and I really need this function to work. I started my files in Ill 2018 and my old version does not import the files properly. I do not have time to redo all my files. HELP!

    This topic has been closed for replies.
    Correct answer Bill Silbert

    Try resetting your preferences. If you kept your old preferences when you updated to CC 2018 then that could be the source of your problems. See CC 2018 Illustrator—Don't Import previous settings and preferences .

    2 replies

    Ill Ustrator
    Ill UstratorAuthor
    Participant
    November 13, 2017

    Thanks that was the problem. No more crashes ... I owe you a drink. Let me know if you come to San Diego ...

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    November 13, 2017

    Happy to help.

    Bill Silbert
    Community Expert
    Bill SilbertCommunity ExpertCorrect answer
    Community Expert
    November 13, 2017

    Try resetting your preferences. If you kept your old preferences when you updated to CC 2018 then that could be the source of your problems. See CC 2018 Illustrator—Don't Import previous settings and preferences .

      Y
      yA86tPRd
      Participant
      December 24, 2017

      could you please explain with a little more details how you can get to where you can change the preferences in Mac? i cant understand where exactly it is

      Thanx

      Bill Silbert
      Community Expert
      Bill SilbertCommunity Expert
      Community Expert
      December 24, 2017

      By default Macintoshes hide the user Library folder which houses the preferences folder to get to it:

      With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”.

      See screen shot for even more clarity:

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