Participant

Question

Illustrator 2018 terribly slow when saving

Forum|Forum|7 years ago
June 19, 2018
4 replies
3428 views

I purchase the new mac book pro with 16g ram and downloaded the newest version of CC apps.

Photoshop and others work perfectly fine but illustrator is the one that I am having a problem with.

Saving the file takes forever!

I googled around, tried almost every solution that is on this forum but no vail.

- Did untick 'pdf compatible' option

- Uninstalled and reinstalled 2018 ver

- Downgraded to 2017 ver

- Change the name/ deleted the preference files from the library folder

- All my files are on my macbook now and I am not using any server

- Macbook is connected to the printer

I noticed once I hit 'save' the program will freeze for like 10-15seconds before it starts saving. And during this time Illustrator is not responding.

Is there anybody with a solution?

I really appreciate your help!

Kim

This topic has been closed for replies.

sharp_hands16B8

Community Expert

Hi Kim,

I had a contractor working for us who had a similar problem when saving to a directory on their machine that is regularly backing up to a remote server. Similar to a dropbox or google drive folder. Are you seeing comparable speeds when saving to the native documents/desktop areas of your computer?

K

kimg83564837Author

Participant

Hi Mark

Like I mentioned above, the slow speed was coming from link files that are saved in the server - even though it never happened with my old imac. Not sure if it's adobe app or the server yet... I really don't know where to point my finger yet because the internet speed is fast enough.

How did your contractor tackle this issue?

Thanks

Kim

Srishti_Bali

Legend

Hi Kim,

As you have already mentioned that the files are saved on the system itself, I would request you to check how the application works in root account: How to enable the root user on your Mac or change your root password - Apple Support

Create a new file and there try to save and check how it responds.

Looking forward to your response!

Regards,

Srishti

K

kimg83564837Author

Participant

Hi Srishti

I did some investigation and found out that some link files were saved in the remote server - even though the ai file itself was in my computer. And these link files were causing the slow speed - even though I never had this kind of issue before and our internet speed is really fast (recently upgraded).

Do you think it is coming from adobe apps or server?

Thanks

Kim

Srishti_Bali

Legend

Hi Kim,

It could be possible, please open the file and package it to desktop with a different name and open it from Desktop and check how it works?

Regards,

Srishti

sharp_hands16B8

Community Expert

Hi Kim,

could you clarify if this is one file, or set of files, that are saving slowly.

For example if you create a new file, with nothing on the artboard, and press Save. Is it still very slow with no content? If it's fast, does it slow down when you add Artboards?

Additionally. When you uninstalled and reinstalled, did you use the Adobe Creative Cloud app manager? I find deleting apps on my macbook does a terrible job of leaving residual preference files, and resource forks (.DS)