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Thomas Bachor
Thomas Bachor
Known Participant
November 7, 2019
Question

Illustrator 2019 / 2020 is slowing down on Macos High Sierra

  • November 7, 2019
  • 1 reply
  • 364 views

Adobe pls fix it, the same problem was in previous version 2019. After couple of minutes working on a project, Illsutrator is slowing down with simple tasks, like moving, scaling object or editing type. To fix it you have to reopen the file and Illsutrator behavious is snappy again but after couple of minutes the problem will occur again.

https://youtu.be/j6VEVpm6tsc

 

Machine
Macos High Sierra
Mac Pro 2010 6 core 3,33ghz Intel Xeon
48GB RAM 1333mhz

Radeon RX 580 8GB
1TB NVME m.2 DISK

 

{Renamed By MOD}

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1 reply

Rishabh_Tiwari
Rishabh_Tiwari
Legend
November 7, 2019

Hi Thomas,

 

Sorry to hear about the trouble you are facing with Illustrator and thanks for sharing the detailed information. Can you please try the following steps:

 

  1. Reset Preferences: -
  • Close Illustrator.
  • Click on the Finder icon on the dock, choose Go on the top> Go To Folder.
  • In the Go To Folder dialog box, type "~/Library". Click Go.
  • Open the Preferences Folder > rename the Illustrator  24 Settings folder to Illustrator  24 Settings folder.old
  • Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old
  • Go back to library->open caches->rename  com.adobe.illustrator to com.adobe.illustrator.old
  • Go back to library->open application support-> open adobe->rename the Illustrator  24 folder to Illustrator  24 folder.old

 

Disclaimer: Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

 

  1. If that doesn't help, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which is conflicting with the Illustrator.

 

  1. If that doesn't help either, login to the root account (https://support.apple.com/en-in/HT204012). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html

 

 

  1. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way.

 

Regards

Rishabh

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