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DrStrik9
Inspiring
October 16, 2018
Answered

Illustrator 2019 (23.0.0) BOMBS repeatedly

  • October 16, 2018
  • 49 replies
  • 26555 views

I am NOT complaining -- I'm only reporting ...

I installed the new AI 2019 just now, and in running it for only a few minutes, it has bombed 6-7 times. It also suddenly stopped previewing the art (darkish gray screen) with a dialog saying something like, "Can't Preview ... something-or-other," and then it crashed AGAIN.

It's OK, though, since I always keep the former version (22.1) for just such occurrences.  :+)  Welcome to the bleeding edge.  :+)

Mac Pro, MacOS "High Sierra" 10.13.6

6 cores

32 GB ram

1TB SSD, two 6 TB drives

This topic has been closed for replies.
Correct answer AshutoshChaturvedi

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1

While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

Warm Regards,

Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

49 replies

samanthas61367399
Participant
October 19, 2018

Same problem! it's been crashing several times, so I'm re-installing the previous 22.1 version. There's an option within the adobe creative cloud app to download previous versions and install them. It's under the "open button" on the right, then "manage", then "other versions". It will show a list of previous versions.

Participant
October 18, 2018

Same here, lots of issues - Crashing / previewing / not enough RAM. Disappointing how unstable this update is. Can someone tell me if the files I've been working on since yesterday (the 2019 files) open up in illustrator 2018?

Participating Frequently
October 18, 2018

Same here in Italy. Continuously crashing on simplest actions. Will need to downgrade till fixes are published.

Maybe Adobe should not combine a major multiple software release with an event (Max) planned for a long time creating too much pressure on their developers. In the end it's all users now that need to do the debug. Actually that's what beta testing is for.

Some say users should be more patient skipping the very first version. But that's contradictory given the fact that it's an official release.

Participant
October 17, 2018

Same here.  Just chiming in with the rest of you.  Hope they will patch this thing soon. 

Each time Illustrator crashed for me was when I was nudging points around.

Illustrator CC 2019 is unusable.  I guess I will have to download 2018 until they figure it out.

gordh18628278
Participant
October 17, 2018

There were Illustrator CC problems in the past with the preview crash to outline view. Tried the following (from cc 19) this morning. Figured it's worth a try until Adobe fix is released. Created and worked on an 850mb file with no crashes or "can't finish preview" message (on a MacPro).

  • Click on the Finder icon on the dock, choose Go on the top> Go To Folder.
  • In the Go To Folder dialog box, type "~/Library". Click Go.
  • Open the Preferences Folder > Open the Illustrator 23 Settings folder-> rename the Illustrator 23 Settings folder to Illustrator 23 Settings folder.old
  • Go back to library->open caches->delete com.adobe.illustrator
  • Go back to library->open application support-> rename the Illustrator 23 Settings folder to Illustrator 23 Settings folder.old
  • then open illustrator->click on illustrator cc->preferences->plugin and scratch disk->under secondary of scratch disks select mac HD
  • then restart AI and open it again that should resolve the issue

850mb file was a bit sluggish so I turned off GPU performance and it resolved that. Smaller files were fine with GPU performance.

Participant
October 17, 2018

Following your clear directions, the issue was resolved. Thank you.

Participant
October 16, 2018

I'm having the same problem with both Illustrator and After effects especially when they are both open. Once they have crashed I have to restart my computer before they will open again. This is really frustrating!

Participant
October 17, 2018

I seemed to have fixed the issue by uninstalling all adobe products, completing a clean up of the files and deleting all hidden Adobe files using the 2 step guide from this website (https://www.nickromero.com/completely-remove-adobe-from-your-mac-in-2-steps/ ).

Then I restarted my computer and re installed Creative Cloud and the software.

It was still having issues so I went into Illustrator > Preferences > Performance > uncheck GPU  Animated Zoom

This seems to have fixed the issue so far, fingers crossed.

williamr74945776
Participant
October 16, 2018

I am having the same problem. Working on an easy file and the screen goes black with a box that appears that says "Can't finish previewing".  There was no crash report to send because illustrator did not crash. Just did not let me preview. I did notice that in the activity monitor there was 20gb of RAM cached.

High Sierra 10.13

3.5 GHz Intel i7

32 GB 1600 MHz DDR3

NVIDIA GeForce GTX 780M 4 GB

Skylink_Marcello
Participating Frequently
October 16, 2018

Same issue for me.

Illustrator crashes 5 times after update to new version (2019, 23.0).
Never happend before since 5 years till now.

Downgrade to previous version (2018, 22.1)waiting for fix


NVidia Quadro M4000

Nome SO Microsoft Windows 7 Professional 64bit

Versione 6.1.7601 Service Pack 1 Build 7601

Produttore SO Microsoft Corporation

Produttore sistema ASUS

Modello sistema All Series

Tipo sistema PC basato su x64

Processore Intel(R) Core(TM) i7-6800K CPU @ 3.40GHz, 3401 Mhz, 6 core, 12 processori logici

Versione/data BIOS American Megatrends Inc. 1802, 05/09/2017

Versione SMBIOS 3.0

Locale Italia

HW Abstraction Layer Versione = "6.1.7601.24260"

Memoria fisica installata (RAM) 32,0 GB

Participant
October 16, 2018

Illustrator crashes every launch not eniught memory ... empty document..

Stage5
Participating Frequently
October 16, 2018

I'm having the same issues. I'll work for about 15 – 30 minutes and then it tells me it can't preview the page because not enough RAM and then it bombs out on me. I have 32Gb of RAM in this 5k late 2015 iMac. It's running pretty smooth other than that. I think it's more responsive than the 2018 version. Just can't have constant meltdowns. I have sent each crash report though. Hopefully they'll issue a point release fix soon.