Illustrator 2019 crashes when opening or making a new file.

Forum|Forum|6 years ago
April 9, 2019
5 replies
10344 views

My Illustrator crashes every time I open a file or make a new file in Illustrator.

I've read multiple forums about this problem and have tried all of the solutions that were featured, but none of them worked.

I've tried:

- Setting the default printer to Adobe PDF or Windows PDF

- Removing the Wacom tablet driver (as mentioned on the Adobe website)

- Updating my graphics card drivers

- Turning off the animated zoom option

- Uninstalling and reinstalling Illustrator

- Installing Illustrator 2018 and trying that

I have a Windows 10 64-bit version laptop and a NVIDIA graphics card

This topic has been closed for replies.

Correct answer Srishti Bali

Hi all,

We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

If you still need help, feel free to reach out, we'd be happy to help.

Regards,

Srishti

Srishti Bali

Correct answer

Community Manager

Hi all,

We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

If you still need help, feel free to reach out, we'd be happy to help.

Regards,

Srishti

K

kristieS

Participating Frequently

I have had this same problem and tried all the solutions including resetting the preferences file. It works for a while, like a day, then the crashing resumes. The only extension / add-ons I have are from Astute Graphics. Many Many crash reports have been sent to Adobe.

Srishti Bali

Community Manager

Hi Kristie,

We are extremely sorry to hear about this. I would request if you can share a few more details like:

OS (exact version of Windows/MAC)
Version of Illustrator
Where the files are saved(Network Drive/ System HDD/ Shared Folder on System /External HDD)?

Regards,

Srishti

K

kristieS

Participating Frequently

Hi, I am on a Windows Surface Book, OS 10 (version 1809), files are saved to local hard drive, not to a server, not to an external drive. Version of Illustrator is version 22.1 I previously tried to update to current version but it had some many bugs, tools not working and was so slow I had to regress. This constant crashing started within the last month, not sure exactly what day.