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Participant
January 13, 2020
Question

Illustrator 2019 crashing on launch

  • January 13, 2020
  • 2 replies
  • 389 views

hi, i just got adobe illustrator, but when i try to open it, the app opens a crash page (a lot of numbers and letters) and says that adobe illustrator 2019 has quit unexpectedly. i have filed a report but i need the app. i havent even started using it yet!!! please help :////////

 

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2 replies

Rishabh_Tiwari
Legend
January 13, 2020

Hi there,

 

Sorry to hear about the trouble. As suggested by Monika, please try a clean install, for more information you can refer to the help article below:

 

https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

Monika Gause
Community Expert
Community Expert
January 13, 2020

So this is a new install?

You could try and reset the preferences, uninstall, run the Cleaner tool and reinstall or have customer care check out your system.

Please contact Customer Care: http://helpx.adobe.com/contact.html