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Question

Illustrator 2019 crashing on launch

Forum|Forum|6 years ago
January 13, 2020
2 replies
389 views

hi, i just got adobe illustrator, but when i try to open it, the app opens a crash page (a lot of numbers and letters) and says that adobe illustrator 2019 has quit unexpectedly. i have filed a report but i need the app. i havent even started using it yet!!! please help :////////

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Legend

Hi there,

Sorry to hear about the trouble. As suggested by Monika, please try a clean install, for more information you can refer to the help article below:

https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

Community Expert

Community Expert

So this is a new install?

You could try and reset the preferences, uninstall, run the Cleaner tool and reinstall or have customer care check out your system.

Please contact Customer Care: http://helpx.adobe.com/contact.html