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felipec21461349
Participating Frequently
October 8, 2019
Question

Illustrator 2019 crashing on launch after upgrading the OS to macOS Catalina

  • October 8, 2019
  • 2 replies
  • 874 views

The complete error message https://pastebin.com/V3vUG2A5

{Edited and renamed by MOD}

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2 replies

Om Nath Jha
Legend
October 10, 2019

Hi Felipe,

 

Are you using a Wacom device? If yes, please try updating the drivers from Wacom's website and check if that helps. If the problem persists, you can also try removing the Wacom Framework from the Plugins folder and launch Illustrator. This is just to make sure the plugin is not conflicting with Illustrator since the crash report indicates that way. 

 

Thanks,

Om

Monika Gause
Community Expert
Community Expert
October 10, 2019
Monika Gause
Community Expert
Community Expert
October 8, 2019

Please don't post Error reports in this forum. Post them on Pastebin and then give us a link.

Did you already rebuild the preferences?

Are there any plugins installed? Maybe they are not ready for Catalina.

Is your printer connected? Is its driver updated?

What about fonts? Do you use font management?

felipec21461349
Participating Frequently
October 8, 2019
I’m sorry. First use here...