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Question

Illustrator 2020 (24.1.2) crashing on macOS Mojave

Forum|Forum|6 years ago
May 19, 2020
2 replies
2136 views

Illustrator keeps crashing on me and prompts the following error messages, not sure how to fix these constant crashes...

Version: 24.1.2 (24.1.2)

OS Version: Mac OS X 10.14.6 (18G4032)

Crash Report: https://pastebin.com/11MN60Vz

{Edited and Renamed by MOD}

Performance

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Srishti_Bali

Legend

Hi there,

We are extremely sorry to hear about the trouble you are facing with Illustrator. We are currently investigating this issue and would request you to share the following details:

Does turning off Automatic Graphic Switching (System Preferences > Energy > Uncheck Automatic graphics switching) helps resolving the issue?
Have you noticed if Illustrator is crashing randomly or after a specific action?
SPX file from MAC
Click on Apple Icon > About this Mac > System Report
This will launch the System Profiler
Then Click File > Save > Save in Creative Cloud Files
Then open https://assets.adobe.com/files
Click on three dots next to spx file > Share > Copy Link and share it with us.

Regards,

Srishti

C

caring_teacher5C8DAuthor

Participant

Hello Srishti,

Here is that link.

I'm on Mojave, so I don't have that option that "Does turning off Automatic Graphic Switching" option to turn off.

https://shared-assets.adobe.com/link/ff796abc-a36b-40f8-797e-997d58edd877

Srishti_Bali

Legend

Thanks for sharing the SPX file. It's fine if you do not have that option. That means the your system doesn't have multiple GPUs.

Please try these steps one by one and share your observations:

Submit Crash report by following these steps: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html
While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.
Change Display Color Profile to Apple RGB from system preferences: https://support.apple.com/en-in/guide/mac-help/mchlf3ddc60d/mac
Turn off GPU performance from Illustrator Preferences.
Please make sure Illustrator has Full Disk Access in system preferences.
Turn of iCloud sync for Desktop and Document folders.

Peru Bob

Community Expert

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Illustrator forum so that proper help can be offered.

C

caring_teacher5C8DAuthor

Participant

thank you very much!

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