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christopherm52133445
Participant
July 13, 2020
Question

Illustrator 2020 (24.2.1) crashes if GPU Performance enabled on Windows 10 machine

  • July 13, 2020
  • 1 reply
  • 227 views

When GPU Performance is turned on Illustrator begins lagging.  After adding a few simple shapes to a new document Illustrator will crash.  This also occured two updates ago.  There was an Illustrator update with close timing to a new NVIDIA driver so I wasn't sure which one resolved it.

 

Win 10

AMD 3900x

RTX 2070 Super - GeForce Driver 451.67

Illustrator 24.2.1

 

{Renamed by MOD}

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1 reply

Srishti_Bali
Srishti_Bali
Legend
July 19, 2020

Hi Christopher,

 

Sorry to hear about this trouble. Looks like either the Graphic card is not supported or it's not updated. Could you please share a few more details like:

 

  • When the graphic card was updated last time. 
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
  • Are you using any external/ secondary monitor?
  • How much is the RAM and VRAM installed on your machine?

 

You may also try updating GPU driver from manufactures' website (https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect) and let us know how it goes.

 

Regards,

Srishti

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