Illustrator 2020 crashing on Windows 10. Error: Program to stop interacting with Windows

Thank you for your help with this matter... I would like to see if there is a fix for this problem...

here is the information that you asked for... 

I'm using Adobe Acrobat.
You can view "bryant.evtx" at: https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3Af0651feb-2b0c-4477-aefd-fb8d...
You can view "bryant.nfo" at: https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3Ac2cd5df3-bdf9-4388-956c-2084...

I have attached the NFO file requested as well as the Event Logs. Bryant will need to write out the following:

"Write down the workflow you followed when Illustrator crashed"

Bryant said that he was Saving a file when illustrator locked up.

Bryant was saving to the Shared Art Storage file. (Shared Folder on the System)

Here are answers to the questions from Adobe:

Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?

Network drive and local system SSD

Are there any recent changes made to your system?

This is a new workstation and this crash happened on this user's old workstation and this new one.

Thank you KATC