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alexd39006572
Participant
March 6, 2020
Question

Illustrator 2020 Crashing with CADtools 12

  • March 6, 2020
  • 2 replies
  • 2223 views

I installed Illustrator 2020 and CADtools 12 on multiple Mac computers in our office. Since the day of install Illustrator 2020 has been crashing multiple times daily on all of our computers with CADtools 12 in the middle of working on files. The software seems to crash at random even when the file is open and no specific action is being taken. I have reset the preferences both in Illustrator and manually and have uninstalled and reinstalled all of our Adobe applications and CADtools. Nothing has helped so far. In the meantime, I have had to downgrade our office to Illustrator 2019 with CADtools 11, which works fine.

 

I have kept Illustrator 2020 and CADtools 12 on my work computer for troubleshooting purposes. My specs and info are below and I have attached a crash report from this afternoon. I have also reached out to Hot Door (the CADtools developer) today for their opinion. Any assistance or insight would be greatly appreciated.

 

iMac (Retina 5K, 27-inch, Late 2015)

Mac OS 10.14.6 Mojave

Adobe Illustrator 24.0.3

 

https://pastebin.com/6HfMjwkq

 

 

    This topic has been closed for replies.

    2 replies

    A
    Adrian5C3F
    Participant
    September 3, 2020

    My crashes occur whenever I try to select dimensions in the dimension layer. It happens when selecting dimensions that are anchored to objects, but there is no way to detach the dimension without selecting the dimension, which causes the crash.

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    ericsoup
    Known Participant
    March 11, 2020

    I am having this exact same issue.  I'm running 10.13.6, but otherwise all else is the same.  A very unstable combo.  

    A
    alexd39006572Author
    Participant
    March 11, 2020

    I got in touch with Hot Door support and they were able to provide me with an updated version of CADtools 12 (12.1.2). I'm still testing to see if the crashing has been resolved, but you may want to contact them to see if it fixes your problem.

      E
      ericsoup
      Known Participant
      May 19, 2020

      Hey there.  Sorry for the late reply, and thanks.  

       

      Did the update help (I see their official release is up to 12.1.3 now)

       

      I did contact them and they were not super helpful about the crashing.  

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