Participant

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Illustrator 2020 Freezes/ Crashes on Windows 10

Forum|Forum|6 years ago
November 7, 2019
15 replies
35018 views

I am so disappointed with this version of the app!! Everything is crashing and not responding, I can't even apply an effect on a shape and it just starts to not respond anymore! I am super pissed.

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Performance

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Correct answer Srishti Bali

Hi all,

We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

If you still need help, feel free to reach out, we'd be happy to help.

Regards,

Srishti

R

Rashid22261991rdsw

Participant

the illustrator on my i mac keeps freezing in the middle of creating artworks what could be the problem

D

default4b8yaqyto2v0

Participant

It’s been crashing and freezing in the middle of me working on my windows 10 for the past six months! Got a new computer and it’s doing the same thing! Let tech into my computer to fix it and still The same problem!

Sent from my iPhone

G

Gabriela5DC4

Participant

I am totally frustrated with illustrator too! And with trying to contact Adobe tech support, currently holding on the phone for the third time today having been cut of twice. I use the latest version of illustrator on Windows 10 Enterprise, have 8 GB RAM. Have tried turning off GPU performance, made no difference whatsoever. Is there any actual technical help for this very expensive programme?? I haven't been able to use it properly for the last two months (working ok before that), complete waste of money

C

Clouded Leopard

Participant

Me too. Up in Canada. Adobe Illustrator rendered useless. Infuriating.

Srishti Bali

Correct answer

Community Manager

Hi all,

We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

If you still need help, feel free to reach out, we'd be happy to help.

Regards,

Srishti

A

Adler5C6D

Participant

can you help me, iam facing the same issue with illustrator and premier pro aswell.

JBaeza

Participant

This is beyond absurd. Not only do Illustrator and Photoshop 2020 crash frequently but they DON'T open the last saved changes. What a waste of money and time this has been. I will try to go back to an earlier version.

S

Savercenko

Participant

Same problem here, cant use the program. Complete freezes after starting up.

W

WA_Cass

Participant

20th of June 2020 and I have had this issue for the past 2 weeks, I thought the latest update may have fixed things but it hasn't, is running super slow and lagging if not crashing near-daily atm. Just went to open a file that I created a few weeks and had edited last week and saved in 2020 format and I couldn't even get it to open crashed Illustrator twice, so now looking for answers!

System Windows 10, 32GB RAM

Monika Gause

Community Expert

If you need someone to look inside your system, please go to https://helpx.adobe.com/contact.html

S

Simranpreet

Participant

Hello Adobe Support,
I am also having same problem, Everything is crashing and not responding, System is crashing all time.

K

Krisztina

Participant

Hi,
I have the same issue. Every single time I go to Illustrator from a browser or any other app and click anywhere, it's Not responding. I can click in the middle of the screen on anything, Not responding. If I click to unlock a layer, Not responding. It's very frustrating, I can't work.

So I decided to try and fix it, I reinstalled Illustrator, that did nothing, then I turned off the WiFi to go offline and it works nice and smooth that way. However, I need both the Internet and Illustrator in order to work.
I use Windows 10 and it's built-in firewall, I added the Illustrator app and the other app mentioned (adobearm.exe) earlier to the firewall but this didn't solve the problem (Added as an "Allowed app" in Windows Defender Firewall). It works only with no internet.

The mentioned endpoints tell me nothing, I don't know anything about networks.

@Adobe support, is there a way that you could make a guide, what to add, where and how, in order to make this work? That would be just great.

Thank you.

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. I see you tried steps shared earlier, but they did not help. I'd recommend contacting Adobe assisted support at https://helpx.adobe.com/support.html (click on chat icon at the bottom right to begin conversation). Team there will be able to perform remote troubleshooting and help you out accordingly.

Hope it helps,

Regards,

Ashutosh

T

Thellocaeto

Participant

It is IMPOSSIBLE to work.... the same issue is happening with me on APRIL 9TH.....