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Participant
February 12, 2020
Question

Illustrator 2020 - Issues when Saving, Opening, and Closing

  • February 12, 2020
  • 2 replies
  • 209 views

Illustrator was working perfectly fine until the recent update. I opened it the first time just fine. I tried saving the file and this is when the trouble started:

- File took more than 5 minutes to save; the file then proceeded to tell me it had a saving error 5 minutes after saying it had saved.

- I tried resaving the file, again it took more than 5 minutes to complete (this time it saved).

- I closed Illustrator and restarted my computer to try and fix this issue.

- Now, Illustrator takes several minutes to open and just crashes afterward.

I tried to find steps to fix this on the community before posting but I cannot find anything similar. Where do I even start?

This topic has been closed for replies.

2 replies

Monika Gause
Community Expert
Community Expert
February 12, 2020

Where do you save your files? On a network?

Try and turn off the setting that speeds up network save in Preferences > Files handling & Clipboard

Mike_Gondek10189183
Community Expert
Community Expert
February 12, 2020

Are you running 24.0.3? What OS version?

 

Try save as, then turn .pdf compatible off.