Illustrator 2020 kept crashing when connected to network

Question

I was having an issue where creating or opening a document would cause  Illustrator 2020 (and also the 2019 version) to become unresponsive and crash. Attempting to save an open document would cause the same issue. I have tried all recommended solutions as provided on this forum but to no avail. Finally, I remembered a similar issue I had when using ArcGIS (with a borrowed uni licence). ArcGIS would crash a few seconds after the splash screen showed up, turning off the wifi on my device fixed the issue.
 
This leads me to thinking that somewhere in file management, illustrator is trying to communicate via my network, encounters a problem, and crashes. I hope this helps anyone who's having this issue too. Maybe something to look into, Adobe?

{Renamed by MOD}

Srishti_Bali · Answer

Hi Duco,

Nice job troubleshooting that. Though we have very limited support for Network related issues, we understand that it's definitely not normal to work without a network connection. I would request if you can check a few things and share your observations with us:

Try booting the system into Safe Mode and check how it works there:
Windows: https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode
MAC: https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html
Is it crashing when connected to the office network? Does it work better if you connect it to some other network/ wifi/ Hotspot? There is a high possibility that some endpoint security or restriction imposed by your IT Team is not letting Illustrator work properly in that environment.

Regards,

Srishti

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