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Participant
November 21, 2019
Question

Illustrator 2020 takes long time to save file on macOS

  • November 21, 2019
  • 3 replies
  • 1338 views

Since i Installed Illustrator 24.0 it takes at least 20 minutes to save a simple file. It's driving me nuts!!! I don't know what's going on. 

 

{Renamed by MOD}

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3 replies

Srishti Bali
Community Manager
Community Manager
November 28, 2019

Hi,

 

Thanks for reaching out and sharing the details. That's not a typical experience with the application. 

When you say that files are saved locally, do you mean system HDD or external HDD? Try saving a new sample file on Desktop and let us know how it works? 

 

If it shows the same behavior, please try resetting preferences for Illustrator:

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.  

 

 

Reagrds,

Srishti

 

Participating Frequently
November 22, 2019

I've noticed this too and was wondering if the newer version of Illustrator was cleaning out old invisible temp files that got stuck, causing the extra time lag?

Ashutosh_Mishra
Inspiring
November 22, 2019

Hi there,

 

Thanks for reaching out. Would you like to share some more information like:

1. Version of OS.

2. Is it happening with just 1 specific file or multiple files?

3. Do you have multiple links in your file?

4. Are you trying to save it locally or on a network?

 

This information will help us understand issue better and work accordingly.
Also, I'd recommend you to update the Illustrator to the latest version 24.0.1 and check if it helps.

Looking forward to your response.

 

PS: As of now, v(24.0.1) is released only in Germany, Canada, France, Italy, India, Australia, Netherlands. It will be rolled out to all geos soon.

For more details please take a look at this post:  https://community.adobe.com/t5/illustrator/new-update-for-illustrator-24-0-1/td-p/10757029

 

Regards,

Ashutosh
 

aponcecAuthor
Participant
November 22, 2019

Hello there!

1.- I'm running an I5 imac.

2.- It happens with every file i try to save it reaches 29% of saving and my screen totally freezes, and then after 20 minutes it starts saving changes.

3.- I work only with png images and vectors from time to time.

4.- Locally.

Thanks!