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A
anatolyn32049804
Participant
November 28, 2019
Answered

Illustrator 2020 won't let me use the touch screen on Windows 10

  • November 28, 2019
  • 2 replies
  • 1936 views

I'm sure there's a simple fix somewhere but I'm not sure what I'm doing wrong.

I'm using a Dell laptop with a touch screen and I'm trying to use my fingers to draw with a brush and nothing happens, I can't even zoom in or out by pinching the screen. This is really strange as I have made drawings before with finger painting and had no problems. The most I can do is tap the screen and a dot will appear from the brush but it will not let me drag. My touch screen works normally everywhere else, even Photoshop.

 

{Renamed by MOD}

    This topic has been closed for replies.
    Correct answer liamdmcl2

    Disabling and re-enabling my touch screen driver worked per this other thread.

     

    https://community.adobe.com/t5/illustrator-discussions/touch-gestures-not-working-in-illustrator-on-windows-system/m-p/11575106

     

    Device Manager > Human Interface Devices > HID-Compliant-Touch Screen

    Using a Mouse, Right-click on the HID-Compliant-Touch screen and choose "Disable Device

    Right-click again and choose "Enable Device"

    2 replies

    L
    liamdmcl2Correct answer
    Inspiring
    December 11, 2021

    Disabling and re-enabling my touch screen driver worked per this other thread.

     

    https://community.adobe.com/t5/illustrator-discussions/touch-gestures-not-working-in-illustrator-on-windows-system/m-p/11575106

     

    Device Manager > Human Interface Devices > HID-Compliant-Touch Screen

    Using a Mouse, Right-click on the HID-Compliant-Touch screen and choose "Disable Device

    Right-click again and choose "Enable Device"

    Srishti_Bali
    Srishti_Bali
    Legend
    November 30, 2019

    Hi Anatoly,

     

    Sorry to hear about the trouble you are facing with Illustrator. I would request that if you can share a few more details like:

    • OS and version of Illustrator
    • Does the Brush tool work fine when used with mouse?
    • Are you using Touch workspace or Typography?
    • Is the issue related to a specific document(s)/asset(s)? If yes, could you please share the document(s)/asset(s) with us? You can upload it to the creative cloud and share the download link. 

     

    All this information will help us understand this issue better and troubleshoot accordingly.

     

    Regards,

    Srishti

    A
    anatolyn32049804Author
    Participant
    December 1, 2019

    Hi Srishti,

     

    Here are the answers to your questions:

    • I am using a Dell running Windows with Illustrator version 10 23.0.6 (64-bit)
    • Brush tool has no problems with the mouse and touchpad
    • Whether I am in Touch Workspace or not, the same issue persists
    • It is not associated with one document, I cannot use the touch screen in any new Illustrator document I open, except for old documents where I have drawn with the touch screen before. This makes me think it is related to the version of Illustrator or an update that occurred in between?
    Srishti_Bali
    Srishti_Bali
    Legend
    December 3, 2019

    Thanks for sharing the details, Anatoly.  A similar issue was reported in previous release but nothing similar to this has been reported in this update. Try following below-mentioned steps and share your observations:

    • Update Illustrator to the latest version 24.0.1.
    • If that doesn't help, try resetting preferences for Illustrator: https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences 
      Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article. 
    • Update Graphic Card driver.
    • If nothing works, please head here (https://helpx.adobe.com/support.html) for a live troubleshooting session. Select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way. 

     

    Thanks!

     

     

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