Skip to main content
В
Виктория5CD5
Participant
October 27, 2020
Answered

Illustrator 2021 crashing on launch due to corrupt fonts on macOS

  • October 27, 2020
  • 3 replies
  • 2546 views

After updating CC applications, Illustrator 25.0 does not start at all. Photoshop 22.0 automatically crashes after a minute. Corporate subscription

 

{Renamed by MOD}

    This topic has been closed for replies.
    Correct answer Srishti_Bali

    Hi there,

     

    Sorry to hear about your experience. This has been reported by a few other users as well. I would request if you could share the crash report by following these steps ( https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html ). 

    While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.

     

    Once done, please try steps suggested on this help article (https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) and let us know if it helps.

     

    Regards,

    Srishti

    3 replies

    A
    Ajay5C27
    Participant
    January 18, 2021

    I'm dealing with a simlair issue however instead of crashing a minute in the programme closes with the save option appearing. Sad thing is there's only two options for saving Yes or No... and no Cancel option. This also happens in certain photoshop files too. Currently run latests updates for PS and Illusator.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 18, 2021

    Please create a new thread and tell us exactly what is happening.

    Did you already try the solution posted in this thread?

    Srishti_Bali
    Srishti_BaliCorrect answer
    Legend
    October 27, 2020

    Hi there,

     

    Sorry to hear about your experience. This has been reported by a few other users as well. I would request if you could share the crash report by following these steps ( https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html ). 

    While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.

     

    Once done, please try steps suggested on this help article (https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) and let us know if it helps.

     

    Regards,

    Srishti

      В
      Виктория5CD5Author
      Participant
      October 30, 2020
      Hello! The issue was resolved after removing all problematic fonts from iMac. Thank you very much!
        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        October 27, 2020

        Did you reset the preferences when updating?

        В
        Виктория5CD5Author
        Participant
        October 27, 2020

        Usually updates are automatically installed, I didn't reset the settings manually

        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        October 27, 2020

        In  that case I would try that first. Rename the folder as described in here: https://helpx.adobe.com/illustrator/using/setting-preferences.html

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices