Illustrator 2021 crashing on Windows 10

Forum|Forum|4 years ago
June 24, 2021
2 replies
1273 views

Hello, I would love to know why the software crashes every few Actions

Performance

This topic has been closed for replies.

Srishti_Bali

Legend

Hi @adventurous_listener0101

I would like to know if updating GPU driver as suggested above helped resolving the issue? If not, you may try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t... ).

Please feel free to reach out if you still need assistance, we'd be happy to help.

Regards,

Srishti

Mylenium

Legend

Without any crash details and exact system info nobody can tell you much. The most likely cause are the usual hardware acceleration issues, so check your preferences and update your system's graphics driver. Anything more will require better information.

Mylenium

S

Shimon5E5DAuthor

Participant

Hello, I'm using an illustrator version 25.3.1
My computer is: dell inspiron 13 7306
i7-1165G7
16 ram
intel iris xe Integrated graphic
Windows 10 64bit updated
The truth is that at the moment I have done a driver update to iris xe graphic.

This is an Intel update that does not appear in Windows updates
Update number 27.20.100.9466.

In the meantime, it seems that the software is not crashing,

possible to close the case, In case it happens again, I will open a new and orderly reading with all the details.

one question

Should there be a problem with an intel iris xe g7 Integrated graphic card?

Or it's powerful enough for Photoshop, Illustrator.

I almost switched the computer to a Mac Mini M1😅

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