Illustrator 2021 hotkeys constantly stop responding.

Forum|Forum|4 years ago
June 3, 2021
3 replies
320 views

Hotkeys just flat out stop responding after 10-15 minutes of use, I literally have to either restart the app or wait for it to be in the mood again and for hotkeys to start working again. As you might imagine this is an infuriating bug that severely inhibits workflows.

For reference, it's a clean installation on a brand new Windows machine, with barely any software installed besides the Adobe Suite.

This topic has been closed for replies.

Ashutosh_Mishra

Inspiring

Hi Youssef,

Sorry to hear about your experience. Do you see this behavior with Adobe Illustrator only, or with other apps as well?

I'd recommend following the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) & let us know if it helps.

Regards,

Ashutosh

marliton

Community Expert

Hi. Does that issue happen just with Illustrator? It looks like a problem with the keyboard like battery run out or Bluetooth intermittence. If the issue is just with AI, you can try resetting the preferences: https://helpx.adobe.com/illustrator/user-guide.html/no/illustrator/using/setting-preferences.ug.html

Marlon Ceballos

sishamIAGD

Community Expert

have you tried any of the fixes from here: https://community.adobe.com/t5/illustrator/keyboard-shortcuts-not-working-for-illustrator-2020/m-p/10843471

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