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Rob23893159ru9g
Participant
April 4, 2022
Question

Illustrator 2022 crashes when trying to save eps files

  • April 4, 2022
  • 3 replies
  • 1044 views

I updated my illustrator again today (as I did last week) and it is still crashing on me, constantly!  I cannot save as an eps file (which is critical when trying to distill files).  I am in a deadline driven set up and I'm way behind because of this.  I am on a Mac running Moterey.  When I did today's update, the first one saved fine, the rest did not.  It crashes everytime I try to save as eps.

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3 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 12, 2022

Hello @Rob23893159ru9g,

 

Sorry to hear about the experience. I hope the steps provided by Kevin solved the issue. If not, kindly share a few more details like:

 

  • Please submit the Crash Report by following the steps in this article: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html
    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.
  • Is it acting this way with some specific files? Would it be possible for you to share the download link to the file in which you are facing this issue here or via DM?
    To send a DM, click on my profile picture and then click on the "Send a Message" button to send the DM.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks,

Anubhav

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
April 5, 2022

Have you tried resetting your AI preferences?

Go to Preferences/General and click the rest button at the bottom. Quit and relaunch AI.

R
Rob23893159ru9gAuthor
Participant
April 5, 2022

No, I will try and let you know back if it worked.

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
April 5, 2022

Where are you saving your files to? Externally (HD or server) or local HD?

Is there a specific reason you are distilling your files instead of going straight to PDF from Illustrator?

R
Rob23893159ru9gAuthor
Participant
April 5, 2022

I am saving them into my distiller in box mostly, but it also happens when saving it in a regular folder.  All on my local HD. 

We always distill files for newspaper print purposes.  Mostly to remove all chance of color going through on a BW file and to make sure everything is CMYK when it processes.  And it appears to compress the files more than going straigt to a pdf format.  I am open to options, but would like to figure out the WHY of this all.  It has me way behind.

Thank you.

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