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Illustrator 2022 crashing/ Not Responding/ while closing/ exiting on Windows machine

Forum|Forum|4 years ago
October 29, 2021
25 replies
47658 views

This wasnt happening on the previous version. This only began the minute I updated. I've reset the prefernces and still nothing. I'm on the latest build for Windows 10 Pro, 21H1, OS build 19043.1348, Windows Feature Experience Pack 120.2212.3920.0

Dont even need to have opened a file. Open the app, close the app it freezes.

Only way to close it is Ending the Process through task manager.

Bug

Correct answer Anshul_Saini

Hi All,

We are sorry about the trouble. I would request you to update to v26.0.2. We have tried to address this issue in this release. If you don't see this update, you may manually check for updates in the Creative Cloud desktop app. Let us know how it goes.

Thanks & Regards,

Anshul Saini

Show previous replies

K

kristiv90094984

Participant

Everytime I try to close the program it gets stuck and I have to go to the task manager and shut down. Please help!

Mylenium

Legend

Without any detailed system info we can't really tell you much. Such behavior is typically related to driver crashes or hardware going into sleep modes, so check your device manager and update your drivers. Also check the event viewer of course for what's actually causing this problem.

Mylenium

P

patpix17

Known Participant

Hello, same pb on my pc: Illustrator 2022 don't close correctly, it waits and I need to choose End Task.
Here are few details. GTX 1660 Ti graphic card driver is updated.
Thx

------------------------------
Le programme Illustrator.exe version 26.0.1.731 a cessé d'interagir avec Windows et a été fermé. Pour voir si plus d'informations sur le problème sont disponibles, vérifiez l'historique des problèmes dans le Panneau de configuration Sécurité et maintenance.
ID de processus : 3d44
Heure de début : 01d7d61930e915a3
Heure d'arrêt : 87
Chemin d'accès à l'application : C:\Program Files\Adobe\Adobe Illustrator 2022\Support Files\Contents\Windows\Illustrator.exe
ID de rapport : a71b2d4b-b9ef-4f50-ac12-fd25e38e6605
Nom complet du package défectueux :
ID de l'application relative à un package défectueux :
Type de blocage : Unknown
-------------------------------------

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Channel>Application</Channel>

</System>

- <EventData>

<Data>Illustrator.exe</Data>

<Data>C:\Program Files\Adobe\Adobe Illustrator 2022\Support Files\Contents\Windows\Illustrator.exe</Data>

<Data>Unknown</Data>

</EventData>

</Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Channel>Application</Channel>

</System>

- <EventData>

<Data>Illustrator.exe</Data>

<Data>C:\Program Files\Adobe\Adobe Illustrator 2022\Support Files\Contents\Windows\Illustrator.exe</Data>

<Data>Unknown</Data>

</EventData>

</Event>

----------------------------------

Nom du système d’exploitation Microsoft Windows 10 Professionnel
Version 10.0.18363 Build 18363
Autre description du système d’exploitation Non disponible
Fabricant du système d’exploitation Microsoft Corporation
Ordinateur X
Fabricant Hewlett-Packard
Modèle HP Z420 Workstation
Type PC à base de x64
Référence (SKU) du système WM521ET#ABF
Processeur Intel(R) Xeon(R) CPU E5-1650 0 @ 3.20GHz, 3201 MHz, 6 cœur(s), 12 processeur(s) logique(s)
Version du BIOS/Date Hewlett-Packard J61 v03.18, 01/07/2013
Version SMBIOS 2.7
Version du contrôleur embarqué 255.255
Mode BIOS Hérité
Fabricant de la carte de base Hewlett-Packard
Produit de la carte de base 1589
Version de la carte de base 0.00
Rôle de la plateforme Station de travail
État du démarrage sécurisé Non pris en charge
Configuration de PCR 7 Liaison impossible
Répertoire Windows C:\WINDOWS
Répertoire système C:\WINDOWS\system32
Périphérique de démarrage \Device\HarddiskVolume3
Option régionale France
Couche d’abstraction matérielle Version = "10.0.18362.1533"
Utilisateur X
Fuseaux horaires Paris, Madrid
Mémoire physique (RAM) installée 64,0 Go
Mémoire physique totale 63,9 Go
Mémoire physique disponible 48,6 Go
Mémoire virtuelle totale 72,6 Go
Mémoire virtuelle disponible 52,1 Go
Espace pour le fichier d’échange 8,69 Go
Fichier d’échange C:\pagefile.sys
Protection DMA du noyau Désactivé
Sécurité basée sur la virtualisation Désactivé
Prise en charge du chiffrement d’appareil%s Motifs de l’échec du chiffrement de l’appareil automatique: TPM inutilisable, Liaison PCR7 non prise en charge, L'interface du test de sécurité du matériel a échoué et l'appareil n'est pas en veille moderne., Détection de bus/d’appareils compatibles DMA non autorisés, Désactivé par la stratégie, TPM inutilisable
Hyper-V - Extensions du mode de moniteur des ordinateurs virtuels Oui
Hyper-V - Extensions de la conversion des adresses de second niveau Oui
Hyper-V - Virtualisation activée dans le microprogramme Non
Hyper-V - Protection de l’exécution des données Oui

T

TarasN95

Participant

After upgrading to Adobe Illustrator 22 every time I try to close an application, it does not respond or close. I can only close it through Task Manager. Also, it does not save recently opened files because of this.

How do I fix it?

G

gianvitulano

Community Expert

Hi,

have you tried uninstalling and installing Adobe Illustrator again? Have you also encountered a similar problem with other software in the Adobe suite?

T

TarasN95

Participant

Hi,

reinstalling did not solve the problem

No, this problem is only with Adobe Illustrator

G

gerardo5CE7

Participant

The app is crashing for everything. Two days ago it was because i was just exporting files and now, it crash when i close. What`s going on with this last updated?

Anshul_Saini

Community Manager

Hi there,

Sorry about the crashing! I know that's really frustrating. I would request you to share a few more details like:

Confirm Operating System & the exact version of Illustrator 2022. Is it v26.0 or 26.0.1?
Does it seem to crash at random, at launch, or after performing a particular action?
Does it crash while working on a specific document? If yes, could you please package the document and share it with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here or via DM.
Where are you saving the documents and links (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
Submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html).
While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

We are here to help. We just need more information.

Thanks & Regards,

Anshul Saini

G

gerardo5CE7

Participant

Hey Anshul! Sorry for responding this so late.
It keeps on crashing everytime i close adobe illustrator.
My operating system is windows 11 and the version of AI is 26.01.
I´m saving eveything in a external HDD.

Hope we can fix this.

Thank you!

mikek53457459

Known Participant

After 2 Nightmare days I have dumped version 26, absolutely nothing works properly, cant even exit the program, I have reverted to version 25, why are we paying a huge subscription for something that does not work!!