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DartNPL
Participant
November 8, 2021
Answered

Illustrator 2022 won't load, and it's getting worse

  • November 8, 2021
  • 22 replies
  • 18363 views

When I try to start Adobe Illustrator after the most recent updates, when I click the icon to load it, when I go into Creative Cloud to load it, or when I click on an .ai file to load it, I get the blue circle next to my mouse cursor, but it doesn't start. It appears in my Task Manager list -- once for each time I try to load the program! -- but it doesn't bring up the loading screen at all. It just... stops.

 

I have the latest updates for Windows 10, version 21H1. I've used the cleaner tool to completely remove it and when I did, it did start. But then I needed to restart my computer and we're back to not loading. I tried the tool again, and now even that isn't helping. I've searched for the help others have gotten on here. I've tried making the program an exception in my anti-virus. I've tried turning the anti-virus right off and trying to load it. I'm running out of ideas and patience for a program I've paid a lot more for and will apparently have to keep paying for -- I'm paying for a year of it, and this means that there's time I can't spend using the program. I'm getting very frustrated. Help would be appreciated.

    Correct answer franka57977440

    I was looking into testing some things to see if its related but SINCE I did my whole "turn off trend virus protection" and start illustrator, I havent needed to turn it off again.
    That being said, since then I HAVE shut down my computer. I've had conversations over the possible interuptions from internet(thats what I was trying to test today but didn't need to) and "file locking" from the virus protection..and when one restarts the computer those file locks reset/stop.
    I'm only saying this incase it helps give a clue to otherd of what might be blocking/locking it down.
    I cannot prove or disprove in anyway that unplugging the internet did anything today because my steps today were:
    1: Unplug internet.
    2: Load successfully.
    One I replugged it in, I didnt need to turn off the virus protection and it -always- loaded. My techincal engineer father and I are theorizing on if it DID anything or not. Wish we'd tested -before- unplugging. We're wondering if disconnecting the internet prevented the error and then once reconnected, the error wouldnt occur.

    I'll try testing tomorrow /: See if its blocked first, then try my usual fixes.

    So basically:

    Solution 1: Turn off your virus protection before loading it.
    POTENTIAL solutioin 2: Turn off your internet before loading.
    Possibly related?: Restart your computer to reset any file locking?


    Thanks mate! I was having the same problem too. Had Trend Micro as well. Turned it off, and then tried loading illustrator and worked like a charm!

    22 replies

    Show previous replies
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    nelbermendes
    Participating Frequently
    November 8, 2021

    Same here. Tried uninstalling and reinstalling, installing older versions and nothing works. It just won't open no matter what I do. I need Illustrator to work

      S
      symbiotica
      Participant
      November 8, 2021

      Same! Installed Illustrator 26.01 Windows10 and it wouldn't load. Uninstalled, cleaned, reinstalled older version and nothing. Won't load. I'm definitely screwed. 

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