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ianh8283953
Participant
January 17, 2023
Question

Illustrator 2023 crashed

  • January 17, 2023
  • 2 replies
  • 281 views

Hi illustrator 2023 has crashed on me 7 times this morning without any warning (this is not the first time this has happened, but just not as much as today). the file I'm using is only 23MB and I have recreated the file to see if that helps but no luck. please help?

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2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
February 2, 2023

Hi @ianh8283953,

 

We apologize for the delayed response. I hope the crashing issue is resolved by now. If not, would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

If it doesn't, would you mind providing us with more details regarding the crash, as asked by Monika?
Please confirm if you are using a Wacom tablet or any plugins/ extensions.

Also, kindly submit the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly and assist you in finding a solution.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks,
Anshul Saini

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
January 17, 2023

Please tell us your version and system.

This happens with any file now?

Also when files are located on your local harddisk (not on a server or synchronized volume)?

What's in the file?

Are all fonts OK?

Do you use font management?

 

 

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