Illustrator 2023 does not start.

Forum|Forum|3 years ago
February 27, 2023
3 replies
623 views

Despite uninstalling and reinstalling it does not start. System Windows 10 pro. I have had this problem several times in the past few weeks. Sometimes a reinstallation has helped, sometimes not. What could be the reason?

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Met1

Legend

Have you tried a prefs reset or delete?

Have you tried uninstalling with the cleaner tool, then reinstalling?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Do you notice it happens after you have done a certain procedure - Image Trace? 3D rendering?

Anubhav M

Community Manager

Hello @Hubert28513403yfp6,

We understand that encountering technical issues can be frustrating. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try running Illustrator under a different administrator account (Windows) and check if it helps.

Looking forward to hearing from you.

Thanks,

Anubhav