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Amiable_genius0D45
Participant
Aug 21, 2024 8:42 AM UTC
Question

Illustrator 2024 freeze at startup (Win 10)

The app was working fine last week, but now when I start Illustrator (V28.6) , the app starts but then gets stuck in 'not responding' mode.

 

I tried the following to no avail :

- basic uninstall/reinstall Illustrator

- installed an older version (went back to 28.0)

- used Cleaner Tool to uninstall Illustrator

 

I have no Beta Apps installed.

All the other apps work correctly.

 

I don't know what else to do.

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5 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Aug 21, 2024 10:43 AM UTC

Hello @6141860,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4cE5p8a) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. The steps are shared here: (https://adobe.ly/4dMSSQO). We appreciate your time and patience in helping us resolve this issue. 

Thanks,
Anubhav

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Amiable_genius0D45Author
Participant
Aug 22, 2024 7:53 AM UTC

Hi, thanks for your response.

But there's no crash report dialog, as the app just freeze.

 

Today, I tried uninstalling all Adobe apps with the Cleaner Tool, and reinstalled Illustrator after restarting the computer.

Illustrator is still not working.

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Aug 22, 2024 11:38 AM UTC

Hello @6141860,

Sorry to hear that the suggestions did not help. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps? If the problem persists, kindly share a screenshot of the screen where Illustrator gets stuck so we can check it with the team.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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