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nerminh26248191
Known Participant
October 30, 2024
Question

Illustrator 2025 keep crashing - no idea why - help

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17 replies

Vivek-Sharma
Community Manager
Vivek-SharmaCommunity Manager
Community Manager
October 31, 2024

Hi, Sorry for the trouble. Please try the steps mentioned in this link and share the outcome.

 


^VS

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nerminh26248191Author
Known Participant
October 31, 2024

I have worked with illustrator for over 10 years now,

and never had the crash, sinds the new update 2025,

it's usally when the workload is big, or when I want to print, the app crashes,

I have macbook M1 2021, never had issues with any app crashing, 

I have done the 5 steps and still, the app crashes, when printing or just on random points its crashes,

Is there a way to remove everything regarding the Illustrator app? and reinstal it fresh?

Or I need to reinstall a older version 2024, maybe this helps,

Carsh report enclosed

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
October 31, 2024

Hello @nerminh26248191,

Thanks for sharing the details. While I check the report with the team, would you mind trying the suggestions shared earlier by Vivek and letting us know if they help?

Looking forward to hearing from you.

 

Anubhav 

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